Privacy Policy

This Privacy Policy outlines how CourierDost (referred to as "Company," "we," "CourierDost," or "us") utilizes and safeguards any information you provide when using our website (https://courierdost.com) or our mobile applications, CourierDost and CourierDost Partner App (collectively "CourierDost Apps"). This Privacy Policy applies to all users, including Customers and Service Partners (SPs).

This Policy constitutes an electronic record under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT RSP Rules), and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using the CourierDost Apps and Services, you consent to the collection, use, storage, disclosure, and sharing of your information as described herein. If you do not agree with this Policy, please refrain from using our Services.

Definitions

• Personal Data: Information relating to an identified or identifiable individual.
• Sensitive Personal Data: Includes data such as financial information, health data, biometric data, etc.
• Data Principal: The individual whose data is collected.
• Data Fiduciary: CourierDost, which determines the purpose and means of processing personal data.

Information We Collect

We may collect the following information:

• Personal Information: Name, contact details, email address, job title, demographic details, preferences, and interests.
• Transactional Data: Billing information, invoices, payment details.
• Service Partner/Customer Information: KYC documents, government IDs, vehicle-related documents, bank account details, call and SMS details, location data.
• Device & Technical Information: IP address, browser type, installed apps, cookies, and log data.
• Background Check Data: Criminal records, right-to-work documents (where applicable).
• Location Data: Collected when using the app in the foreground.

How We Use Your Information

We process your data for the following purposes:

• Service Delivery: To provide and manage CourierDost Services.
• Account Management: To create, maintain, and secure user accounts.
• Payment Processing: To process transactions and provide invoices.
• Communication: To send service updates, promotional offers (with consent), and respond to inquiries.
• Legal Compliance: To comply with legal obligations and regulatory requirements.

Legal Basis for Processing

We process personal data based on:

• Your Consent (for marketing, promotional communications).
• Contractual Necessity (to fulfill service obligations).
• Legal Obligations (compliance with laws).
• Legitimate Interests (improving services, fraud prevention).

Data Retention

We retain personal data only as long as necessary for the purposes stated or as required by applicable laws. Upon account deletion, data is retained for a period of 7 years unless required for legal obligations.

Data Sharing and Disclosure

Your information may be shared with:

• Third-Party Service Providers: Payment processors, cloud storage, marketing partners, vendors.
• Government Authorities: As required under applicable laws.
• Business Transfers: In case of mergers, acquisitions, or asset sales.

Cross-Border Data Transfers: If personal data is transferred outside India, we ensure compliance with applicable data protection laws and implement adequate safeguards.

User Rights

You have the right to:

• Access and Review: Request access to the personal data we hold.
• Correction: Rectify inaccurate or incomplete data.
• Withdraw Consent: At any time by contacting us.
• Data Portability: Obtain a copy of your data.
• Right to Erasure: Request deletion of your data, subject to legal obligations.

To exercise these rights, contact us at help@courierdost.com.

Security Measures

We implement technical, administrative, and physical security measures to protect your data, in compliance with the IT RSP Rules. While we strive for data security, no method of transmission over the internet is completely secure.

Cookies Policy

We use cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings. Declining cookies may impact the functionality of our website and apps.

Prohibited Activities

Users must not engage in activities that:

• Violate intellectual property rights.
• Promote illegal activities or hate speech.
• Distribute malware, viruses, or harmful code.
• Violate Indian laws as per IT Rules, 2021.

Non-compliance may result in termination of access.

Children’s Data

CourierDost does not knowingly collect personal data from individuals under 18 years without parental consent. If you believe a minor’s data has been collected, please contact us immediately.

Grievance Redressal Mechanism

In accordance with the IT Rules, 2011, CourierDost has appointed a Grievance Officer:

• Email: help@courierdost.com
• Phone: 08047589829
• Address: Codeqube AI Pvt. Limited, 3D7A Gundecha Onclave, Khairani Road, Saki Naka, Andheri (East), 400072

We aim to respond within 15 days of receiving a grievance.

Changes to the Privacy Policy

CourierDost may revise this policy periodically. Users will be notified of significant changes via email or app notifications. Continued use of our Services constitutes acceptance of the updated Policy.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at help@courierdost.com