Cancellation & Refund Policy

Cancellation Policy

A. Customer-Initiated Cancellations

• Before Pickup: If a customer cancels a booking before the assigned service partner picks up the shipment, a full refund will be processed.
• After Pickup: Cancellations after the shipment has been picked up are not allowed, and no refund will be issued.

B. Excessive Cancellations

• If a customer cancels more than 5 bookings in a single day, CourierDost reserves the right to temporarily or permanently suspend their account from the platform.

Refund Policy

• Refunds are only applicable when a booking is cancelled before pickup as per the above guidelines.
• In case of any service failure by the Service Partners (e.g., non-pickup, non-delivery), refund eligibility will be determined after an investigation.
• Approved refunds will be processed within 5-7 business days to the original payment method or as CourierDost credits for future use.
• Refund decisions made by CourierDost are final and binding.

Changes to this Policy

CourierDost reserves the right to modify, update, or change this refund and cancellation policy at any time. Continued use of the platform signifies acceptance of the updated terms.